Customer Service

Privacy & Security

Because ZenZoo respects customer privacy and security, we make the protection of your information our top priority. We do not sell, share or rent your information and all of our online and digital services are opt-in or opt-out at any time, allowing you to unsubscribe. For medical marijuana registry patients, we adhere to all HIPPA regulations regarding information security and storage. For more information, please see the U.S. Dept. of Health and Human Services website. For medical patients Click Here for complete details regarding HIPPA and patient privacy.


By using our website, online reservation system, Call-Ahead Ordering System, or any of ZenZoo’s digital services, you agree to provide an email address and agree to the use of cookies to track login and other identifying information. Additionally, we use a secure, encrypted ordering system with SSL security to protect personal information. By using this website, you acknowledge that you are over 21 years old and are bound by the local marijuana laws in the jurisdiction in which you live. For any questions regarding privacy and security, please contact us at info@zenzoo.ca

Returns & Replacements

We accept exchanges for store credit on marijuana items and electronic accessories as designated within the purchase exchange policy. All sales final on glass and all non-electronic accessories. Store credit may be used on any item and no cash refunds are offered.

Ordering

ZenZoo is proud to offer two convenient ordering options: custom Online Reservation system and a more traditional Call-Ahead Ordering service. To place a Call-Ahead order, call 1 (888) 123-1234 and select the location nearest you for pickup.

Payment, Pricing & Promotions

We offer some of the most competitive pricing in the industry. Additionally, we offer ongoing limited-time offers, promotions, email, text, and newsletter special offers to provide the best value to our customers. For your convenience we offer a cashless ATM system to accept payment via debit card with PIN number, in addition to cash payment.